Privacy Policy

Five Peaks appreciates your business and takes your privacy very seriously

Communications to Serve You
If you have elected to provide is with your contact information, e.g., by registering at the Site, emailing our Customer Service department, or placing an order, we may provide you with service related announcements concerning the Site or contact you regarding your customer service requests or your order. For example, all registered users will receive a welcoming email to confirm their registration. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that Five Peaks offers its constomers. 

Shopping
Through this website you will be able to purchase handcrafted items made by Five Peaks. We ask for information such as your name, billing and shipping address, telephone number, email address, and payment card information in order to process your purchase, confirm your order, and ship the items to you. If you elect to be added to the Five Peaks email list, we may use your contact information to communicate with you about our products, services, and promotions. 

Sharing Your Information
We do not, and will not, sell any of your personal data to any third party - including your name, address, email address, or credit/payment card information. We want to earn and maintain your trust, and we believe this is absolutely essential in order to do that. 

However, we do share your data with the following categories of companies as an essential part of being able to provide our services to you, as set out in this statement.

  • Companies that do things to get your purchases to you, such as e-commerce providers like BigCartel, payment service providers like Pay Pal and Stripe, and delivery companies. 
  • Professional service providers, such as marketing agencies, advertising partners, and website hosts, who help us run our business
  • Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud
  • Companies approved by you, such as social media sites )if you choose to link your accounts to us), marketplaces where you can place your order like Apple Pay, Stripe, or Pay Pal where you choose to use their payment service. 

We may provide third parties with aggregate but anonymized information and analytics about our customers and, before we do so, we will make sure that it does not identify you. 

BigCartel
Our store is is hosted on BigCartel Inc. BigCartel provides us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through BigCartel's data storage and the general BigCartel application. They store your data on a secure server behind a firewall. BigCartel privacy policy can be found at https://help.bigcartel.com/privacy-policy