Thank you for shopping at Five Peaks.
If you are not entirely satisfied with your purchase, we're here to help.
Returns and Exchanges
You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, you must email us within 7 days of receiving your item at firstname.lastname@example.org to alert us of the damage, then return the damaged item to us. Upon receipt of the damaged item we will ship out a replacement, if available. If a replacement is not available we will refund the full purchase price of your item. You will receive the credit with a certain amount of days, depending on your card issuer's policy.
The item needs to have the receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your replacement or refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days depending on your card issuer's policy.
To return your item, you should contact us prior to shipping the item.
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a full refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged item to reach you may vary.
Lost or Stolen Packages
Five Peaks is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Five Peaks will confirm delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.
If you have any questions on how to return your item to us, contact us.